Isn’t it funny to sit on a plane and listen to the stewardess when she is calming down the passengers with the same message all over the world. “In the unlikely event of…”. After hearing this statement, you will be assured that everything is taken care of. What a comfortable feeling…
So there might be no better way to start this particular topic than to state the following: in the unlikely event of a technical problem with a ZEAL product, we will help you fast, competently, efficiently, but first of all directly.
As a ZEAL customer, your name is linked to your product in our data base. Therefore, we know exactly which spare part you will need and even better, we can also contact you proactively, if we know in advance, that you will need technical support.
HOW TO CONTACT ZEAL DIRECTLY
The easiest way to contact us with technical questions is by writing an email to
This allows you to add pictures or other media to describe your issue as precisely as possible. Of course it is also possible to get in touch with us via
Skype: ZEAL Cycling
If you prefer to talk to us directly, please just drop us a line and we’ll call you back. We will answer your requests in English, German or Dutch language. Our customers from Australia and Singapore can directly contact our ZEALOACAL partners BikeBug (AUT) and Radstation (SGP). Learn more about our ZEALOCAL partnership program here.
HOW TO SEND A PRODUCT TO ZEAL
If it is necessary to send us your product for repair or a warranty claim, please contact us in advance, so that we can generate an individual service ID number and recommend the best method for shipment.
To reduce your inconvenience, we can also arrange a pick-up service with our partner UPS
HOW TO MAKE USE OF LOCAL SUPPORT FOR HUBS
For all our wheels with DT Swiss Hubs (see laser engraved logo on the hub), you can also employ the service of the official DT Swiss service center in your home country.
+41 (0) 32 344 62 44
If you just need a certain spare part or regular maintenance service, you can also contact a local certified DT Swiss dealer: